Shipping policy

Every piece deserves a safe journey to its next home. ♡ At Ps; Archive by Di, we take care when preparing your order and arranging delivery, so your new treasure can make its way to you with peace of mind.

1. Order Processing

Once your payment has been received and confirmed, we'll prepare your item for dispatch.

As each piece is unique, we take extra care when checking and packing your order before it leaves us.

We'll communicate the expected dispatch timeframe with you when your purchase is confirmed. Processing times may vary depending on the item and delivery arrangements.

2. Shipping Destinations

We offer delivery to selected destinations, subject to availability.

Please contact us before purchasing if you'd like to arrange international shipping. We'll confirm whether delivery is available to your location and advise you of the applicable shipping fees and estimated delivery timeframe.

3. Shipping Fees

Shipping fees will be communicated and agreed upon before your purchase is finalised.

Any additional charges, such as applicable customs duties or import taxes for international orders, may be payable by the customer unless otherwise agreed.

We'll do our best to communicate any known charges before you confirm your order.

4. Delivery Timeframes

Delivery timeframes are estimates and may vary depending on the destination, courier service, customs clearance and other circumstances beyond our reasonable control.

We'll share the estimated delivery timeframe with you when your order is confirmed.

Please note that weekends, public holidays and unexpected courier delays may affect delivery.

5. Tracking & Delivery Updates

Where tracking is available, we'll share the tracking information with you once your order has been dispatched.

Please ensure that your delivery address, contact number and other delivery details are accurate before dispatch.

If your tracking information hasn't updated or your parcel appears to be delayed, please contact us so we can help follow up with the courier where possible.

6. Packaging & Care

Every piece is handled with care before dispatch.

We take reasonable precautions to package your item securely for its journey. As our pieces are pre-loved and often unique, we want them to reach you in the condition described in the product listing.

If your parcel arrives with visible damage, please photograph the packaging and item and contact us as soon as reasonably possible.

7. Delivery Issues

If your parcel is delayed, appears to be lost, or arrives damaged, please contact us with your purchase details and any relevant photographs or tracking information.

We'll review the situation and work with you and the delivery provider, where appropriate, to determine the next steps.

If an item arrives damaged or does not conform to its description, your rights under our Returns & Refunds Policy and applicable consumer protection laws remain unaffected.

8. Incorrect Delivery Information

Please double-check your delivery details before confirming your purchase.

If you need to amend your address, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been dispatched.

Additional delivery fees may apply if a parcel needs to be redirected or redelivered because of incorrect information provided by the customer, subject to applicable law.

9. International Orders

For international deliveries, customers are responsible for checking the import requirements of their destination.

Customs duties, import taxes and other charges may apply depending on the destination country. Unless otherwise agreed, these charges are the customer's responsibility.

International delivery may also take longer due to customs clearance or local delivery arrangements.